Accessibility Statement — Gardening Services Highgate

This Accessibility Statement describes the commitment of Gardening Services Highgate and nearby garden services in Highgate to provide an inclusive experience for everyone. We aim to make our content, booking communications, and on-site service interactions accessible to people with a wide range of abilities. We respect diversity and continuously work to reduce barriers for clients, contractors and community members.

Our approach covers both our online information about Highgate gardening services and the in-person support that our teams provide. Clear language, predictable navigation, and adaptive formats are central to how we communicate service details, safety information and scheduling options. Accessibility is part of our service standard, not an afterthought.

Gardening Services Highgate strives to meet recognised accessibility standards and to follow best practices in customer communication and site access. We provide accessible descriptions of our services, explain how on-site visits will be managed, and offer alternatives for people who need modified delivery or additional assistance.

The digital access measures we follow include adherence to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level wherever feasible for our public information and service pages. WCAG 2.1 AA compliance informs choices about colour contrast, text resizing, heading structure, focus order and semantic markup to help people using assistive technologies.

For people using screen readers, we ensure page structure with clear headings, descriptive link text and properly labelled form controls when forms are used to request services or adjustments. Our content is written to be read aloud clearly, with concise headings and logical flow to aid navigation by assistive tech.

We also prioritise keyboard navigation so that all essential functions are operable without a mouse. Key interactive features, including booking steps, accessible content toggles and service descriptions, are designed to be reachable and operable using standard keyboard controls. Keyboard accessibility is tested regularly.

To support a variety of needs, Gardening Services Highgate makes available multiple formats and assistance options. These include clear written summaries, large-print or plain-text copies of key information, and verbal explanations on request during phone or in-person conversations. Our teams are trained to offer reasonable adjustments for visits to private gardens and communal outdoor spaces.

We conduct regular accessibility reviews and user testing with a range of devices and assistive technologies to identify and remediate barriers. Continuous improvement is a priority: when issues are found, we document them and apply fixes that align with WCAG 2.1 AA guidance and practical service delivery constraints.

If you have an accessibility request regarding Highgate garden services or need information in an alternative format, please contact our accessibility coordinator using our standard accessibility request channels or through your existing booking method. We aim to acknowledge requests promptly and to respond within a reasonable timeframe. Please include enough detail about the format or assistance you need so we can provide the best possible support.